Terms & Conditions

Refund Policy for Rey Printery & Supplies

Last updated: June 8, 2024

At Rey Printery & Supplies, we strive to provide exceptional quality and customer satisfaction. However, we understand that sometimes circumstances change, and you may need to request a refund. Please review our refund policy below:

Full Refund (Print Job Not Started):

If your print job has not yet started, you are eligible for a full refund. Simply contact our customer service within 5 days of placing your order, present a valid receipt, and we will process your refund promptly.
Refunds will be issued in the original payment method or as store credit, based on your preference.

Partial Refund (Print Job in Progress):

If your print job has already begun, we will issue a partial refund. This accounts for restocking and processing fees.
The restocking fee is a fixed rate of 40% of the total order value.
To request a partial refund, please contact our customer service within 5 days of the print job start date. Present a valid receipt, and we will calculate the refund amount accordingly.

Valid Receipt Requirement:

Refunds can only be processed with a valid receipt. If you misplace your receipt, don’t worry! You can also provide your customer account details to validate the purchase order.
Please note that refunds without a valid receipt or customer account validation cannot be processed.

Refund Options:

Store Credit: Receive the refunded amount as store credit, which can be used for future orders.
Cash Refund (if possible): If the original payment method allows, we will refund the amount directly to your account.

Exceptions:

Custom orders, personalized items, and special requests are non-refundable unless there is a manufacturing defect.
Refunds for damaged or defective products will be handled separately.

Contact Us:
For refund requests or any other inquiries, please reach out to our customer service team via phone or email.

For refund requests or any other inquiries, please reach out to our customer service team via phone or email.

Policy of Payment Methods for Rey Printery & Supplies

Last updated: June 8, 2024

At Rey Printery & Supplies, we value transparency and convenience for our customers. Please review our payment methods policy below:

Coin Acceptance:
        We reserve the right to accept or deny currencies that are not bagged in coin bags.
        Our minimum acceptance for coins is 5-cent coins.
        We do not accept 1-cent coins for any transaction.

Accepted Coins (Minted by the Government of Trinidad and Tobago):
We accept the following coins if they are minted by the Government of Trinidad and Tobago:

5-cent
   10-cent
25-cent
            1-dollar coin
            5-dollar coin
            10-dollar coin
            25-dollar coin
            50-dollar coin
            75-dollar coin
            100-dollar coin

Accepted Bank Notes (Issued by the Government of Trinidad and Tobago):
We accept the following Bank Notes if they are issued by the Government of Trinidad and Tobago:

            1-dollar note
            5-dollar note
            10-dollar note
            20-dollar note
            50-dollar note
            100-dollar note

Future Payment Methods:
While we do not currently accept the following payment methods, we may consider adding them in the future:

Cheques: Keep an eye out for updates!
Bank Transfers: Stay tuned for further announcements.
Foreign Currency: We’re exploring options for international transactions.
Credit or Debit Cards: We’re working on enhancing our payment options.

Refunds and Exchanges:
Refunds and exchanges will follow our standard policies.

Please present a valid receipt or account information for all transactions.

Fake Coins and Bank Notes:
We reserve the right to deny the transaction with fake coins or bank notes.
If needed, we will contact the (TTPS) Trinidad & Tobago Police Service and report you for your fraudulent coins or bank notes.

Policy of Membership Cards for Rey Printery & Supplies

Last updated: September 14, 2024
Public Service Announcement: Membership Cards are not active at this time.

At Rey Printery and Supplies, we offer membership cards to our valued customers. These cards provide exclusive benefits and rewards.
Please read the following policy to understand the terms and conditions associated with our membership program.

Eligibility:

Frequent Buyers: Membership cards are free for frequent buyers. If you believe you qualify, you can apply for a membership card either on our website or in-store.
Payment History: Membership cards are not issued to customers with a poor payment record.

Card Replacement:

Lost Cards: If a member loses their membership card, a replacement card can be issued for a fee of $25.
Old Card Deactivation: When a new card is issued, the old card becomes invalid for use in-store or on our website.

Card Usage:

Authorized Users: Only the card issuer or their family members within the household can use the membership card for purchases.
Redeeming Points: When redeeming points, the original cardholder must present both their National ID and the Membership ID.
Security Measures: This policy helps prevent stolen or fraudulent purchases.
Usage Tracking: Each use of the membership card is recorded for tracking purposes.
Data Privacy: Card usage data is strictly confidential and not shared with anyone outside of Rey Printery and Supplies.

Points Usage:

Points can be earned from purchasing trough the online website or instore, simply presenting your card information or "Membership Account Number" can have 5% of the total purchase total added as points to your account.
The points can only be redeemed by the original card owner instore.
Points currently do not expire, but in the near future we will be issuing updates to our system which place a expirey on points.

You cannot redeem your Points for Cash Back or "Money Back", your points are counted as a method to reduce your spending on future purchases.
These Points are not a tender that can be used elsewhere but on "www.reyprinteryandsupplies.com" or "Rey Printery & Supplies" store locations.