Support

This page is here to help you with frequently asked questions about our services, these can be updated at anytime. If these answers did not help, please contact us via phone on our support page.

Below is a range of questions with respective answers, click on the question to have the answer revealed,
if you're having issues with the website please give us a phone call or visit our store.

FaQ:

Question: I need a Quote for a custom order, can your website meet this requirement?🡻

Answer: No, our website can not process bulk or custom orders at this time. Contact us via phone call with the information on this page

Question: I need to process a return, can returns be done trough this website?🡻

Answer: Custom orders can not be returned, purchases trough our stationery store can be processed trough this website or in store.

Question: Do you accept LINX?🡻

Answer: No, although we are expanding our payment options.

Question: Can you do deliveries?🡻

Answer: We do not ship internationally, however we work with Nationally accredited couriers or 3rd party couriers for local shipping.

Question: Do you open on Holidays?🡻

Answer: We are open on specific holidays, to keep track of when we are open on holidays follow our social media pages.

Question: What is DESK?🡻

Answer: DESK is a custom made Data Entry Service Kit, Designed and developed by Aaron R. as part of a Data Entry Software which can intigrate into different applications.

Question: What is your printing capacity?🡻

Answer: We are prepared to print up to 60 documents per minute, but this number can varey with various factors.

Question: Are Custom orders completed within 48 hours?🡻

Answer: Custom orders can be done within 48 hours or sooner, it can varey on quantity, design & our queue system.

Question: I received store credit, what is that?🡻

Answer: Store Credit is equivalent to an item’s value offered in store, you can use your store credit towards the purchase of items.

Question: Why did i get store credit?🡻

Answer: If you returned a item after a return period, you will be given store credit as a means of compensation.

Question: What is the return period?🡻

Answer: The return period for cash refunds are 7 days, to issue a return you must provide a receipt of purchase and the item in the original packaging you received from the store.

Question: I don't have the receipt of purchase or the item is damaged or used, what can i do?🡻

Answer: You can provide more information to a representative proving you purchased the item, if the information you provide matches with our store records you can get a processed refund. Items damaged or used must be brought in for inspection, if they do not meet our return standards your item may not qualify for a refund.