frequently asked questions

What can you print from?

PDF Document
Adobe PSD, PDD, PSDT & PSB
CD (Compact Disk) *
SD Card *
Micro SD Card *
Flash Drive
WhatsApp
E-Mail
PNG, JPG, JPEG, ICO, PXR & SVG
JSON, TXT, TIFF, WEBP, DXF & GIF
Microsoft DOC, DOCX, XLSX, XLSM, XLSB, XLS & PPTX
Printer Scanning Bed (up to 11"x17")
Drive Links and Websites
Wireless Contact (Most devices supported)

Items marked with * are being phased out by December 2026.

What special software can you work with?

Adobe Photoshop
Adobe Illustrator
GIMP
Silhouette Studio
Laser GRBL
Ink Scape
Pixlr

What is the thickest material you can print on?

Learn more about paper weight here https://reyprinteryandsupplies.com/knowledge-base

75gsm
120gsm
180gsm
240gsm
300gsm
400gsm (currently the maximum)

What is the largest print you can do?

Currently roll prints are limited to Vinyl Sticker/Decal prints only.
We are also able to accommodate sizes smaller or custom sizes below the
maximum sheet size)

8.5x11" (Letter)
8.5"x14" (Legal)
11"x17" (Tabloid)
13"x19" (Super B)
13"x22" (currently the maximum sheet size)
13"x45" (currently the maximum roll size)

What Payment Methods do you accept?

We're always expanding our payment options, currently we support:

TTD & USD Cash (visit the usd exchange rate here)
Credit & Debit Cards
Cheques
End Cash
Wire Transfer

Can I apply for credit?

Only Businesses, Schools & Non-Profits are able to build a line of credit,
Credit terms are subject to approval by various factors.

Net-7
Net-15
Net-30

terms and conditions apply.

What printing methods do you use？

We are constantly expanding our printing methods, here is a list of methods we currently support.

Laser
Toner
Pigment
Dye based
Sublimation

Can I request a print or item that's out of stock?

Absolutely! If a print item is out of stock, you can place a special order through our website or by contacting us. We'll notify you once it's available, and you can choose to pick it up or have it delivered. Special orders typically take 1-2 weeks to fulfill, depending on availability.

Do you have wholesale options?

Yes, wholesale option is available for both stationery and services.

Whether you are a business to non-profit we can curate a custom price based on your needs.

Do you create Graphics?

Yes we create graphics based on various factors or needs for each customer.

Do you open on Holidays?

No, we are closed during Holidays, please visit our website Calander or Google Map Locations for operating hours.

Can I have an item sent to you for printing and pay when collecting?

No, this was phased out in Early 2026. All customers must now pay before custom printing is started.

Are you interested in collaborating with other businesses?

Yes, we are always looking for the opportunity to work with other brands or businesses, contact our office to secure a meeting.

Do orders have a queue?

Yes, orders go trough our queue system.
Orders are placed in queue based on availability and processing times.

You can ask about priority queue, this places your order to the front of the system for a faster turnaround. This will create an extra fee on your order.

I was given store credit, what is that?

Store credit is only given to custom orders which is refunded due to our cancellation, store credit can be used on items within the store for custom orders or regular purchases.

terms and conditions apply.

Do you accept customer materials for custom printing?

Yes, but with it needs approval.
You may bring your own keychains for laser engraving for example, but you can not bring your own ink.

Our machines work on materials specifically designed and purchased for the intended job, materials you bring could damage the machines.

Do you sponsor organizations?

Yes, we occasionally sponsor based on request.
You can visit our sponsor programme here https://reyprinteryandsupplies.com/programme-sponsor

I received a drive link, but the contents are not viewable.

Links shared with content inside are downloadable and viewable up to 24hours, after this timeframe contents are deleted from our servers.

You should download the contents within the drive as soon as possible, staff is unable to help you when you miss the time frame.

My orders are queued trough Legacy Support.

Legacy support is only available to B2B accounts, it is only offered when a machine or printing feature is no longer publicly available, there is no hidden fees to operate under Legacy Support.

This feature is only available with advisory notice,
Standard Support over Legacy is preferred if you want faster resolutions.

I purchased a Sim Card or TopUp and require assistance.

We're here to help, if you believe there is an issue with either contact us via our Landline or trough WhatsApp.

Common issues with Sim Cards.
Check the orientation, Make sure the Sim is clean, check your phone Sim Slot for issues,
Reboot the phone to get a carrier connection.

Common issues with TopUp Slips.
Enter the correct TopUp dial code, Double check the TopUp Voucher Code, check your phone for carrier signal & check if you are using the correct sim card to TopUp if you have DualSim or E-Sim phones.

Did any of these quick tips help?
if not contact us for support.

Can I Discount Stack?

Customers can not stack a discount onto another if a sale, event or programme usage is involved.

Sometimes our prices may drop due to events and sales, customers can not apply discounts to sale items since they are fixed at a price for sustainability.

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